| Search For Keyword or Phrase: |
|
| Example: install toner cartridge |
 |
|
|
|
To find a specific fault code, try our Fault Code Search. |
|
|
|
For further help, try our Tips on Searching. |
|
|
|
Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
|
|
|
|
| Frequently Asked Questions: |
- Document Jam in the Duplex Automatic Document Feeder (DADF)
Document Jam in the Duplex Automatic Document Feeder (DADF) . Clear a Document Jam in the Duplex Automatic Document Feeder (DADF) . Align the paper guides to the correct paper size marks in the bottom of the paper tray. more...
- Paper Jam Behind Cover A
Paper Jam Behind Cover A . Clear the Paper Jam Behind Cover A . Open Paper Tray 5 (Bypass Tray). more...
- Check Door / Cover Close Cover E Message
Check Door / Cover Close Cover E Message . Open Cover D, Cover A, and Cover E, Reseat the Cover E Switch (if Necessary), Then Close Cover E, Cover A, and Cover D . Open Paper Tray 5. more...
- How To Replace the Drum Cartridge (Imaging Unit, Print Cartridge)
How To Replace the Drum Cartridge (Imaging Unit, Print Cartridge) . Lift up the colored lever, and slide the Drum Cartridge out until the handle on top of the cartridge can be lifted. CAUTION: When replacing the Drum Cartridge, make sure that the new cartridge is the correct cartridge specified for the machine. more...
- Vertical Black Lines When Copying or Scanning From the DADF
Clean the Document Glass and the Constant Velocity Transport (CVT) Glass . For optimum print quality, clean the Document Glass and CVT Glass monthly, or more often if required. CAUTION: Wait at least 30 seconds between powering the machine OFF and powering the machine ON. more...
|
|
|
|
|
|
|
Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
|
|
|
|
|
